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Returns and Exchanges Policies

RETURNS

The cost of return shipping is at the customer’s expense. Fashion Triad will not be held responsible for any costs arising from the result in a returned item.

We strongly recommend returning items through a traceable mailing system, as any returned items that are not received by Fashion Triad cannot be issued a refund/exchange.

Be sure to allow sufficient time for your returns to arrive to us within our returns period.

Conditions: 

  1. We allow exchange if item is not damaged. Exchanges only. We allow refunds if item received is damaged.
  2. You have 7 days from the shipping date of your order to return your purchase.
  3. Fashion Triad will not be held responsible for packages that are delayed, stolen, lost, or heavily damaged in transit.
  4. We do not accept returns/exchanges on FINAL SALE CATEGORY ITEMS.

Take note:

All products must be returned;

  • Unworn and unwashed
  • Tags attached
  • In the original packaging
  • Free items given must also be returned

IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL BE SENT BACK TO YOU.

 

To complete your return, reach out to us thru Facebook, Instagram, or Email.

  • To return your product, you should mail your product to:

Next Trend Marketing
Unit 4 Maja Plaza Compound
NAIA Avenue, Brgy. San Dionisio
Paranaque , Philippines 1708
Office Hours*:
Mondays-Saturdays
9AM-5PM (closed on regular and special holidays)
*Office hours may vary during community quarantine

PROCESSING TIME

Once received by us, please allow 5 - 7 business days for your refund to be approved and processed.

DAMAGES/MISSING ITEMS

Please submit a return/exchange ticket within 48 hours (2 days) of receiving your order preferably with supporting pictures so we can determine the next course of action.

SALE ITEMS

Unfortunately, we don’t accept returns on final sale items, sample items, and items sold as damaged.